History

History

Max Telecom – History

“There’s a lot that can be said about spending the last seventeen years in the telecommunications industry – and some of it good! The last ten years working within a major network specifically taught me how to do a lot of things well but, most importantly, how the big telecoms companies are getting it really wrong in terms of how they communicate with their customers and their staff. When I formed Max Telecom, the single most important factor was that whatever we did – the customer would always come first; genuinely. It’s very easy for companies to say this, but we set out to actually do it for real and still, to this day, our customers are absolutely and singularly the most important part of our business.

Born in 2007, Max Telecom is a young, dynamic, experienced telecommunications provider.  We create affordable connectivity for all,  by providing straightforward, great value fixed-lines, broadband and phone calls to our customers, linking  that with the first class customer service, ensuring our customers needs come first, this is why we feel we are are very lucky to have grown into one of the major providers in the UK but, for example, I still absolutely insist that every call to our customer service team is answered immediately by a real person. Why on earth wouldn’t a business want to speak to its customers? You’ll never find automated ‘press 1 for this’ ‘press 2 to sit in a queue’ ‘press 3 to lose the will to live’ with Max – we’ll always answer your call or reply to your email straight away; something we are well aware is greatly appreciated and alleviates any frustration.

I also realised from the outset that, ok, it’s great to answer the phone – but our staff have really got to know what they’re talking about, to really understand the market, the industry – and to be able to answer every customer question quickly and accurately. I’d seen major telecoms companies outsource inbound enquiries to faceless ‘call handlers’ and remote call centres – meaning customers bounced all around the place before they eventually (sometimes) got the answer they were looking for. From myself, the rest of the board and through to every single member of staff in every single department of Max Telecom – everyone knows what they are talking about. Just last year we launched the incredibly successful Corporate Direct service – an absolute first in the industry. If you are a corporate customer at Max Telecom, you actually get your own dedicated customer service telephone number, answered directly by someone you know and, most importantly, knows your business.

Achieving this unrivalled level of customer service has been extremely tough whilst maintaining a competitive advantage and delivering good value for money to our customers – but we’ve managed it. I’m extremely proud of the staff who have made Max Telecom the company we are – and grateful to all our customers who have made us the success story we are today.

Today, Max Telecom are a trusted  brand in the data centre industry and is first choice for organisations seeking comprehensive service solutions.  Our business has grown considerably to include an extensive ICT service portfolio, that includes cloud solutions, allowing customers to choose the right business applications for their specific needs, we offer free advice relating to any area of your business.  Our advice is entirely independent of any specific network and with many years of experience – we’ll always advise and guide you on the best way to suit your needs by providing an extensive and informed FREE consultation.

Thank you for spending some time looking through our website. If there are any parts of the site or in fact any area of the business you feel we could do better – drop me an email.( dean_office@max-telecom.co.uk ) Like every department here at Max; I’ll be delighted to hear from you – and I’ll come back to you straight away.”