The single most important aspect of any business communications service is the ability to receive all your customer calls. Our Inbound service provides simple routing of calls to alternative numbers and voicemail, through to professional auto-attendants and call queuing systems. Everything is connected over the Max network, allowing real-time viewing of calls as well as adds and changes when you need them.
Our Inbound service provides online access to a full range of call routing, monitoring and management tools to empower your business and drive customer service.
Customer contact made easy
Inbound is packed with features to help you manage incoming calls, providing greater business efficiency, resilience, flexibility and better customer service. From simple call routing through to comprehensive call centre services, Inbound is everything your business needs.
With Inbound you are in control and not reliant on a network operator to make changes on your behalf. You can do that yourself, enabling you to securely make changes and get instant access to reports that meet your business timescales, not those of the network provider.
Using our online portal or mobile app you can set up call plans then see how many calls your business is receiving, how many are answered and how many are missed. You can improve customer service by better managing callers during busy hours, or when your office is closed.
Inbound also provides a ready-made business continuity solution. You can instantly direct calls to another location, either manually or automatically, should there be an outage or other issue.
You can use Inbound with any number, from anywhere and with any device. There’s no capital outlay. Inbound services be set up in minutes for maximum operational flexibility, and are incredibly easy to use.
Can I have Inbound for my business?
With three different services, there is an Inbound solution ideal for any business.
Inbound Contact Point for sole traders or single site businesses that want to set up and change call routing plans according to opening hours and staff availability.
Inbound Contact Path for multi-site or multi-department organisations looking to route calls by caller identity, by caller location, to the right account manager or for hunt group routing across particular teams.
Inbound Contact Pro offers call centre functionality for businesses that place high value on customer service and want to deal with calls more effectively and without missing any.
The benefits of Inbound
- Instant Call Management put you in control
A feature rich network telephony service which provides your business with online access to a full range of call routing, monitoring and management tools that put you in control and help improve customer service.
- Can be used with any number, anywhere, with any device.
Available on both geographic (01/02) and non-geographic (08/03) numbers and accessed from any device through a secure user-friendly website.
- Easy to use.
Jargon free, intuitive service enables you to become very productive, very quickly.
- Immediate to set up.
Everything is online and directly feeds into our network, allowing you to instantly create or make changes to call plans, announcements and other features.
- No capital outlay.
No set up costs means it can be funded out of operational spend, enabling quick decision making and implementation.